Free help & advice: Contact us

Free UK Shipping on orders over £10

  • Same day dispatch

    *Orders before 12 noon mon-fri

  • Free Delivery

    on UK orders over £10

  • Customer Support

    Buy with confidence.

  • Buying in Bulk? 

    Get in Touch!

Frequently Asked Questions

Suitability

What is Fix-A-Floor

Fix-A-Floor is an extra strength bonding adhesive customised for the specific use of re-bonding loose and hollow marble, porcelain and stone tile floors or even squeaky wood floors without the headache and mess of removing or replacing them. It’s simple and easy to use by anyone who can operate a drill and caulking gun and mix a small batch of grout. Learn more about what Fix-A-Floor is by reading our story.

What is the difference between all the Fix-A-Floor products available?

All of the Fix-A-Floor products contain exactly the same award winning repair adhesive, The only difference is in the way that you apply the adhesive to your problematic area.

The Standard Bottles come with a customisable plastic tip that can be cut to just over 2mm or wider. - Apply using a Caulking Gun.

The Fix-A-Floor with Micro Precision Kit comes with the same customisable plastic tip Plus a Micro Syringe Adapter which allows you to inject Fix-A-Floor using a 2mm Syringe to apply to smaller grout-lines with ease. - Apply using a caulking Gun

The Fix-A-Floor Squeezy tubes ,again have a customisable tip that can be cut from just over 2mm to larger but can be applied manually without the need for a caulking gun.

Fix-A-Floor 3L and 5L Tubs. - The larger tubs contain Fix-A-Floor and application can wither be done manually using a 60ml refillable syringe or a refillable caulking gun. Generally these are used on large problematic areas and offer great value for money.

Will Fix-A-Floor work if I have underfloor heated areas?

Yes, Fix-A-Floor is ideal for use on underfloor heated areas. Although the underfloor heating is generally underneath the substrate, we suggest as a caution to mark the drill to the depth of the tile. Once cured, Fix-A-Floor dries with elastomeric properties meaning it won’t suppress any heat whilst maintaining a strong bond with your tiles. We suggest leaving your underfloor heating off for 24 hours prior to application and slightly longer post-application to allow Fix-A-Floor to cure naturally.

I have thing grout lines, how can I apply Fix-A-Floor?

The tip of each tube is suitable for 2-3mm holes or larger. If the gap in your grout line is less than this you can apply Fix-A-Floor using one of our syringe kits which has a smaller flat steel tip. You can either use a smaller drill to create access points or, alternatively, use a Stanley Knife to scrape out part of the grout.

Can I use Fix-A-Floor to fix my entire floor or just a small area?

Fix-A-Floor works great on all sizes of problem areas from one tile to the whole entire floor! If you’re worried about running out of adhesive, we stock tubes in packs of 3, 6 and 12, or choose our 3 Litre Tub for more substantial repair jobs.

How long has Fix-A-Floor been around? Why should I use Fix-A-Floor?

Fix-A-Floor has been sold worldwide for over a decade! During that time, it has been used to successfully repair loose and hollow flooring in millions of homes across the globe! In the UK it’s been sold since 2014 and has received rave reviews from tradesmen and customers alike. In 2023, UK trade body The Tile Association awarded Fix-A-Floor as a viable and innovative method for repairing loose, hollow and squeaky flooring. With over a decade of happy customers, Fix-A-Floor is the go-to trusted solution in floor repair.

Can I use Fix-A-Floor outside on my Patio or Deck?

Fix-A-Floor is suitable for use predominantly indoors. We only recommend using our adhesive on small outdoor covered areas, provided the area is water sealed and isn’t exposed to excessive water.

Can Fix-A-Floor be used on hollow wall tiles?

Fix-A-Floor is predominantly for loose or hollow tiles on floors, but we have had a lot of customers use it successfully on wall tiles too! Please keep in mind that the adhesive is extremely fluid, so being on a vertical surface it will flow downwards and fill upwards, meaning excess adhesive might be challenging to clean and you may use a little more than normal, depending on the gaps behind your tiles.

Can I use Fix-A-Floor in my shower or pool?

Fix-A-Floor is not recommended for areas exposed to excessive moisture. It can be used in bathroom areas where the floor is water sealed. Read our guide on how to fix a loose tile in the bathroom for more information regarding areas with excess moisture.

Is Fix-A-Floor safe?

Yes! Fix-A-Floor adhesive is a non-toxic, non-flammable and eco-friendly water-based adhesive with extensive testing and quality control to ensure maximum safety for all users and tile materials.

Is Fix-A-Floor a PVA glue?

No, Fix-A-Floor most definitely is not a PVA glue. PVA glues are predominately used for wood applications and would not be suitable as a permanent repair for loose or hollow flooring. Fix-A-Floor is a specially formulated, free-flowing, high-strength adhesive that cures with elastomeric properties, not only ensuring a strong permanent bond with the substrate but also allowing for any fluctuations in temperature or foot traffic on the floor above.

Preparation & Application

How many tubes will I need to use on my floor?

This all depends on the extent of the issue underneath your floor. Whilst each standard 300ml tube will cover approximately 4sq ft, the amount of Fix-A-Floor needed can vary depending on the depth and size of the problem underneath the floor. Fix-A-Floor is extremely fluid and will flow freely underneath the flooring to cover the entire void until it exits from one of the opposing holes drilled.

How much pressure do I need to apply when using Fix-A-Floor?

The tip of each bottle is 2-3 mm wide, although this can be cut to larger sizes if necessary. We suggest applying gentle pressure to enable the adhesive to exit from the tip of the tube, either with a caulk gun or using a syringe for thinner grout lines. We also have Fix-A-Floor in squeezy tubes, where applying gentle pressure by hand delivers the same, outstanding results for those looking for a simpler method of repair.

What if I don't see the adhesive coming up out the other holes?

Once enough adhesive has filled the gaps in your floors, it will usually seep out of the drilled holes in the grout lines. If this doesn’t happen, move to another hole and continue to fill as the adhesive is still travelling under the floor. If you see the adhesive coming back up out of the hole you are filling, be sure you are NOT pressing the tip of the tube down onto the sub floor.

What if I only use part of the tube?

No problem! Every Fix-A-Floor tube is supplied with a screw-on cap that retains any unused adhesive inside. Fix-A-Floor has an extremely long shelf-life when stored at room temperature, allowing you to use any leftover adhesive for future repairs.

Can the Fix-A-Floor syringe kits be re-used?

Yes absolutely! Simply wash out the syringe kit with warm water after use and you’re all good to use again.

Post Application

Do I have to place buckets of water on my floor after I drill & fill?

It is recommended you place some kind of weight on the area repaired to aid in curing and to be sure no excess adhesive is trapped under your floor before re-grouting. For more guidance on each step of the repair process, explore our how-to guide.

I have some Fix-A-Floor residue that has dried on my floor after application. How can I remove it?

Fix-A-Floor won't stain or cause permanent damage to your floor. Any excess adhesive that you may have missed whilst cleaning up after application can simply be removed using an Adhesive & Residue Remover.

General FAQs

How do I return an Item?

In the unlikely event you need to return your Fix-A-Floor product, we’ve made the process as straightforward as possible.
If you believe your item is faulty, damaged, or you’ve received the wrong product, please contact our Customer Service Team on 0121 270 8883 within 3 days of receiving your order. We’ll assess the issue and, where appropriate, arrange for a replacement or return authorisation.

If you’ve simply changed your mind or ordered the wrong item, you can return it within 14 working days of receipt, provided the goods are unused, unopened, and in their original packaging. Returns of unwanted items must be made at your own cost and sent using a tracked or insured delivery service.

Before sending anything back, please contact us to request a Return Merchandise Authorisation (RMA) number. This helps us identify your order and process your refund quickly once your return arrives.

For full details on our return policy please visit our returns page.

How does Fix-A-Floor delivery work?

We aim to make delivery as fast and reliable as possible. All orders placed before 12 noon, Monday to Friday, are usually dispatched the same day. Orders placed after 12pm or on weekends/bank holidays are sent the next working day.

We use several trusted carriers depending on parcel size and location, including Royal Mail, Evri (Hermes), Interlink, ParcelForce, and occasionally Amazon Fulfilment.

To see more information regarding our shipping, please visit our delivery information page.

How do I become an official Fix-A-Floor stockist?

Becoming a Fix-A-Floor stockist is simple. If you run a DIY store, tile shop, builders’ merchant, or trade outlet, you can apply directly using our Stockist Enquiry Form on this page. Once we receive your details, a member of our trade team will contact you to discuss pricing, supply options, and promotional support. You can find more information on becoming a stockist on our Become a Stockist Page.

Still have questions? Get in contact with our team

Still looking for answers?

If the answers you're looking for aren't in our FAQ, please send us an email by completing the form below.